After you study your text books it is important to test your newly acquired knowledge and see just how well you have absorbed the material. Practice exams….

* Reinforces what you learnt – fill in the gaps of what you missed
* Gets you used to answering questions to build confidence and familiarity

Here are 10 Multiple choice exams questions for you to practice on:

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Question 1# – You are a desktop support technician for ABC.com. All client computers run Windows XP Professional. The network consists of an Active Directory domain.

A user reports that her research application is not available. You discover that the user has just changed jobs and all of her previous applications are available and function properly.

You also discover that software for the research department is maintained manually. All other departments use Group Policy to deploy and control software. You need to ensure that the research application functions properly on the user’s computer. What should you do?

A. Run the secedit command on the user’s computer
B. Run the gpupdate command on the user’s computer
C. Install the research application on the user’s computer
D. Configure a software restriction policy on the user’s computer

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Question 2# – You are a desktop support technician for ABC.com. All client computers run Windows XP Professional and Microsoft Office XP.

A user reports that he is unable to install a new Microsoft Word template to his computer by using Add or Remove Programs in Control Panel. He states that he was first prompted for a CD, and he put the CD in the CD-ROM drive.

However, he then receives an error message indicating that the Windows Installer package could not find the template. You discover that the user has just installed a new hard drive on his computer. You need to ensure that the user can install the new template. What should you do?

A. Change the prompted path drive letter to C:.
B. Change the prompted path file extension to .msi
C. Change the prompted path filename to Normal.dot
D. Change the prompted path drive letter to point to the CD-ROM

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Question 3# – You are the desktop application support specialist for ABC.com .com. ABC.com .com uses a variety of windows computers. Windows XP Professional is one of the mainstream OS deployed.

Your major duty is to assist in the configuration and maintenance of desktop applications. You want to edit the content of the Standard Buttons toolbar of your IE. What should you do (choose all that apply)

A. choose View, Toolbars, Customize

B. right-click the toolbar and choose Customize from the shortcut menu

C. write a short script for execution with iexplore

D. you cannot do this

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Question 4# – You are the desktop application support specialist for ABC.com .com. ABC.com .com uses a variety of windows computers.

Windows XP Professional is one of the mainstream OS deployed. Your major duty is to assist in the configuration and maintenance of desktop applications.

A frozen application prevents you from shutting down in the normal ways. What should you do if you want to perform an emergency shutdown?

A. press Ctrl+Alt+Del to display Task Manager, then open the Shut Down menu and hold down the Ctrl key as you click the Turn Off command.

B. press Ctrl+Alt+Del to display Task Manager, then open the Shut Down menu and hold down the Alt key as you click the Turn Off command.

C. press Ctrl+Alt+Del to display Task Manager, then open the Shut Down menu and hold down the F3 key as you click the Turn Off command.

D. press Ctrl+Alt+Del to display Task Manager, then open the Shut Down menu and hold down the F4 key as you click the Turn Off command.

E. None of the above above.

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Question 5# – You are the desktop application support specialist for ABC.com .com. ABC.com .com uses a variety of windows computers. Windows XP Professional is one of the mainstream OS deployed.

Your major duty is to assist in the configuration and maintenance of desktop applications. You want to configure your system for hibernation.

To configure your system for secure hibernation, in the Power Options Properties dialog box which tab should you choose?

A. Advanced
B. Security
C. Power Schemes
D. ACPI

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Question 6# – You are a desktop support technician for ABC.com . All client computers run Windows XP Professional and Microsoft Office 2003. A user reports that his Microsoft Excel spreadsheet is not working properly.

You discover that he receives a message stating that his security settings prevent him from running macros when he opens the Excel file. You need to ensure that the user can open the Excel file and run the macros.

What should you instruct the user to do?

A. Add the user to the computer’s Power Users group.

B. Add the user to the computer’s Administrators group.

C. In Excel, in the Macro option on the Tools menu, select Macros.

D. In Excel, change the Macro security settings to Medium and enable macros if prompted.

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Question 7# – You are a desktop support technician for ABC.com . A customer running Windows XP Home Edition reports that he cannot find several of the buttons that usually appear on the Standard Buttons toolbar in Microsoft Internet Explorer.

You need to ensure that the customer can return the standard buttons to the Standard Buttons toolbar.

What should you instruct the customer to do?

A. Click the Restore Defaults button on the Advanced tab in Internet Options in Control Panel.

B. Click the Reset Web Settings button on the Programs tab in Internet Options in Control Panel.

C. On the View menu in Internet Explorer, point to Toolbars and clear Lock the Toolbars.

D. On the View menu in Internet Explorer, point to Toolbars, select Customize, and click the Reset button.

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Question 8# – You are the desktop application support specialist for ABC.com .com. ABC.com .com uses a variety of windows computers. Windows XP Professional is one of the mainstream OS deployed.

Your major duty is to assist in the configuration and maintenance of desktop applications. You want to ensure that Internet Explorer always opens a Web shortcut in a new window, rather than replacing the material you’re currently looking at. What should you do?

A. choose Tools, Internet Options and then click the Advanced tab. In the Browsing section of the Settings list, clear the Reuse Windows For Launching Shortcuts option.

B. choose Tools, Internet Options and then click the Advanced tab. In the Browsing section of the Settings list, check the Reuse Windows For Launching Shortcuts option.

C. You cannot do this

D. Encrypt the My Favorites folder

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Question 9# – You are the desktop application support specialist for ABC.com .com. ABC.com .com uses a variety of windows computers.

Windows XP Professional is one of the mainstream OS deployed. Your major duty is to assist in the configuration and maintenance of desktop applications. Your users need to use OE to send plain text emails.

What should you do to ensure that only plain text emails are sent to the intended recipients?

A. You need to make changes to the recipients’ records in the address book

B. You need to make changes to the sending options of OE

C. You need to make changes to the server options of OE

D. You need to make changes to the signature options of OE

E. You do not need to do anything.

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Question 10# – You are the desktop application support specialist for ABC.com.com. ABC.com.com uses a variety of windows computers.

Windows XP Professional is one of the mainstream OS deployed. Your major duty is to assist in the configuration and maintenance of desktop applications. On your desktop there are several applications running. What will happen if you press the computer’s power button?

A. Windows XP Professional will notify applications that it’s going to shut down

B. All information will be lost instantly

C. Windows XP Professional has the power button function completely disabled

D. The applications will have corrupted DLLs

E. None of the above above

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ANSWERS

Question 1# – Correct Answers: C

Question 2# – Correct Answers: D

Question 3# – Correct Answers: A,B

Question 4# – Correct Answers: A

Question 5# – Correct Answers: A

Question 6# – Correct Answers: D

Question 7# – Correct Answers: D

Question 8# – Correct Answers: A

Question 9# – Correct Answers: A

Question 10# – Correct Answers: A